Douglas & London Privacy Policy

1. Introduction

Douglas and London (“we,” “us,” “our”) is committed to protecting your privacy.

This Privacy Policy describes:

  • What personal information is collected
  • How it is used
  • Whether and how consumers’ opt-in information is shared

By using our website or services, you consent to the practices described below.

2. What Personal Information We Collect

As with other websites, log files with information such as the visitor’s IP address, browser type, referring page and time of visit are stored on the web server.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor’s email and a username will be stored on the server.

We may collect the following categories of personally identifiable information:

  • Contact information: name, email address, phone number, address.
  • Device & usage data: IP address, browser type/version, device type, pages visited, date/time stamps.
  • Mobile data: your device ID, mobile carrier, and location when you access our services via mobile.

3. How We Use Your Personal Information

We use collected information to:

  1. Provide and fulfill services – process bookings, payments, estimates, scheduling.
  2. Communications – respond to inquiries, send updates, confirmations, reminders.
  3. Marketing – email/SMS promotions and offers (only with your consent).
  4. Operational & legal – fulfill contracts, comply with legal obligations, detect/prevent fraud.

4. Opt-In Information & How It’s Shared

If you opt in to receive marketing communications (emails, SMS, etc.):

  • We will only share this data with third-party service providers (e.g. email or SMS platforms) for the sole purpose of sending messages on our behalf.
  • No mobile opt-in or text message consent will be shared with third parties or affiliates.

5. Cookies & Tracking Technologies

We use cookies, web beacons, tags, and scripts to:

  • Support essential site functionality;
  • Remember preferences;
  • Analyze site performance and usage.

You can control cookies via your browser settings.

6. How We Store & Protect Your Data

Your information is stored securely on encrypted servers and accessed only by authorized personnel and service providers who follow this Privacy Policy. While we use industry-standard safeguards, no system is completely secure.

7. Data Sharing & Disclosure

We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third-party marketing purposes. We may share your information in the following circumstances:

  • Service Providers: We may share your information with our service providers who perform services on our behalf, such as marketing, customer services, or technical support. These service providers are contractually obligated to protect your information and use it only for services they provide.
  • Affiliates/business partners: only when necessary to fulfill services (e.g. subcontractors), always under confidentiality terms.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.

We do not sell or lease your personal info to third parties.

8. Retention of Your Data

We retain your personal information only as long as needed for business purposes, legal obligations, dispute resolution, fraud prevention, or as required by law.

9. International Transfers

Your data may be transferred and processed in countries outside the U.S. We ensure standard contractual protections or lawful transfer mechanisms are in place.

10. Your Rights & Choices

You may:

– Opt in or out of marketing communications anytime via links or reply commands (“STOP”).

– Access, update, correct, or delete your personal information—contact us at the email below.

– Control cookies through browser settings.

11. Changes to this Policy

Any changes will be posted here, and if materially significant, we’ll notify you via email or website notification, updating the “Last Updated” date.

12. Contact Us

For questions or privacy requests, please reach out:

Douglas & London

Email: info@douglasandlondon.com

Phone: (646) 825-6735

Address: One State Street, 35th Floor, New York, NY 10004

Douglas & London Terms of Service

By texting Douglas & London, you agree to receive Customer care, Marketing, and Account Notification messages from Douglas & London. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit Privacy Policy for our Terms of Service.

SMS messages may include information about a claim or potential claim, requests for information or signature on required documentation, status updates, and other information relevant to the firm’s investigation. Messaging frequency may vary, and message and data rates may apply. You can opt out of SMS at any time by texting STOP.

For any questions, please text HELP to the number you received the messages from. You can also contact us at www.DouglasAndLondon.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

If you wish to opt out of future correspondence from Douglas & London, please send an email with your name and email address to opt-out@douglasandlondon.com.

Your right to privacy is important to us. You can see our Privacy Policy.